For flights arriving from within the Schengen Area, we recommend choosing a pick-up time around 30–50 minutes after landing. If you're arriving from outside the Schengen Area, allow around 45–80 minutes for passport control, baggage collection and reaching the meeting point.

During busy winter Saturdays, airport procedures can take longer, sometimes requiring 70–90 minutes. If you're unsure what time to choose, message us in the chat and we'll help you plan.

Yes, and without extra cost. During booking process you will be able to choose which type of child seats are needed.

Quick stops like toilet breaks or if someone needs fresh air are included. But longer stops are subject to drivers availability and costs 25 eur for 30 minutes. If you need to buy groceries, we suggest to choose supermarket where you can pre order and driver will make a quick stop without asking waiting time payment.

It's strictly prohibited to consume alcohol during transfer. Driver have the rights to refuse to carry any person who is, or appears to be under the influence of alcohol or illegal drugs and/or whose behaviour is considered to pose a threat for a safe journey. No refund will be made in those circumstances.

Your driver will be waiting for you at arrivals hall, holding a sign or a tablet displaying the lead passenger's name. In case you can't locate driver, please contact emergency number displayed in booking confirmation email.

We recommend allowing for the typical driving time from Google Maps, and additional 30-minute safety buffer and arrival at the airport 2.5 hours before your flight.

During busy winter weekends, particularly Saturdays, you may need to add 1h safety buffer.

If we notice that your chosen pick-up time may not allow enough time, we'll contact you and recommend a more suitable time. You can also message us in the chat and we'll help you choose.

Free waiting for airport pickups is up to 1h after pickup time you chose. For hotel/train station pickups up to 15 minutes. Additional waiting time can be arranged. Subject to availability and waiting time fee might be needed to be paid. Please contact emergency number displayed in booking confirmation email.

As long as you make sure car interior is still clean at drop off location. Few food crumbs will not be an issue. But if there will be liquid stains or some spilled sauce on the seats, you will be obligated to pay cleaning fee to the driver at your drop off location. Cleaning fee amount will be decided by driver (up to 100 eur).

-Cancellations made 0 days in advance of the outbound date of travel — no refund

-Cancellations made 1 days in advance of the outbound date of travel — 25% refund of the total transfer price.

-Cancellations made 2-6 days in advance of the outbound date of travel — 50% refund of the total transfer price.

-Cancellations made 7+ days in advance of the outbound date of travel —100% refund of the total transfer price.

If you don’t want to cancel transfer completely but to change the date or time, standard cancellation rules might apply. Subject to our availability.

Cancellation requests must be submitted by email to info@loyaltransfers.com no later than 18:00  (CEST), otherwise it might get processed on the following day.